Privacy Policy

Thornham Deli Privacy Policy

This privacy policy sets out how Thornham Deli Ltd uses and protects any information that you give Thornham Deli Ltd.

Thornham Deli Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy only applies to our site.  If you leave our site via any links, you will be subject to the policy of that website, and you should check their policy before continuing to access the site.

Thornham Deli Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2019.

Who we are

We are Thornham Deli Ltd. Ltd (Registered in the UK company number 09082411), located in Thornham, Norfolk. UK. We are also known as the data controller. We sell a wide range of gifts and homewares through our website, and our lifestyle shop within our Deli based in Thornham. The www.thornahmdeli.co.uk website is owned and operated by us. Any questions relating to data protection should be directed to:

The Data Protection Officer, Thornham Deli Ltd, High Street, Thornham, Norfolk PE36 6LX.

The information we collect and how we use it

In order to fulfil your order (for example, a telephone or online purchase), we need to know certain personal information collected at the time of order. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered; other information relevant to customer surveys and/or offers.

We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below

Direct Marketing
Understanding our customers’ wishes and shopping preferences
Improving our service and our products

How we use your information for Direct Marketing & how to manage your marketing preferences

Marketing by us, Thornham Deli Ltd. – We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form an email or catalogue. If at any time you wish to no longer receive Thornham Deli Ltd. mailings and/or emails  please email us or write to us at the address below.

How we use your information to understand our customers’ wishes and shopping preferences

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please write to us at the address below or email us at info@thornhamdeli.co.uk.

How we use your information to improve our service and our products

We may hold any feedback from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used in our catalogue designs and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear on the feedback you provide us with or write to us at the address below or email us at info@thornhamdeli.co.uk.

Data Processors

We work with data processors and third parties in order to carry out our direct marketing activities which means that sometimes your data is shared with them in order for them to perform their specific service. 

This is limited to those directly involved in managing our website, delivering your order to you or to those maintaining our database and helping us to tailor our communications to you.

We make sure that we provide only the information they need to perform their specific service and that they may only use your data for the exact purposes we specify in our contract with them.

We work closely with them to ensure that your privacy is respected and protected at all times and if and when we stop working with them, any of your data held by them will be deleted.

How long we keep your data for

As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 5 years after the last purchase date.

Your Rights

You have the right to ask us what personal data we hold about you.

If at any time you wish to exercise this right you can contact us at info@thornhamdeli.co.uk.  To protect your privacy and security we may need to verify your identity before sharing this information.

You have the right to ask us to update or amend any out of date or incorrect data.

If at any time you wish to amend your data you can contact us by writing to us at our address below or email us at info@thornhamdeli.co.uk.

You have the right to ask us to delete the data we hold about you.

If at any time you wish to exercise this right you can contact us, with your name, postcode & phone number, by writing to us at our address below or email us at info@thornhamdeli.co.uk . To protect your privacy and security we may need to verify your identity before deleting your data.

Computer Tracking and ‘Cookies’

Our cookies fall into 2 categories:

1) Essential Cookies

Performance:

We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

2) Third Party Cookies

Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below. 

2.1) Website Function Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the website and recall your customisation preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

2.2) Other third-party cookies

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. We may use third-party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website.

You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

As we’ve explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

How to contact us

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this we would be happy to speak with you in person.

If you wish to do this please call 01485 512 194 with your name, postcode & phone number. Alternatively, you can write to us at:  The Data Protection Officer, Thornham Deli Ltd, High Street, Thornham, Norfolk PE36 6LX.  You can also email us at info@thornhamdeli.co.uk.

Updates or Changes to Thornham Deli Ltd. Privacy Policy and Further Information

This notice was updated on 1st Jan 2019. It may be updated to take into account changes at Thornham Deli Ltd. or for example to reflect changes to regulation or legislation. Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.


Further information on GDPR data protection regulations and laws can be found at https://ico.org.uk/for-the-public